Andrew S. Gallan
Associate Professor, Kellstadt Graduate College of Business at DePaul University
Andrew S. Gallan (PhD, Arizona State University, Center for Services Leadership) is an associate professor of marketing at the Kellstadt Graduate College of Business at DePaul University, Chicago, IL. His research interests are in the areas of innovation, design, and patient experience in health care, which explore the transformative potential of services; and, the use of data analytics to uncover insights into innovative new business strategies. Andrew’s collaborations with a variety of health care organizations, including Mayo Clinic Arizona, Advocate Health Care, the Patient and Family Centered Care Innovation Center at the University of Pittsburgh Medical Center, and University of Chicago Medical Center, have resulted in support for students, teaching, advising, and research. Dr. Gallan has published in Patient Experience Journal, Journal of the Academy of Marketing Science, California Management Review, and other top services journals. Andrew is also principal of a patient experience analytics and advisory company, Dignity in Action, Inc.